Experience: 0 to 2 Yrs

Education Qualification: Preferably BE(Comp. Sc./IT), B.Tech. (Comp. Sc./IT), MCA or Similar

Job description

  • Interfacing with various Customers, Customer Support teams, Business Partners, and Customers Globally to address application-related product issues and resolve high-level issues.
  • Maintain quality and ongoing internal and external communication throughout your analysis
  • Implement and install products all over the world
  • Provide the highest level of support and minimize escalations.
  • Prioritize daily tasks and manage critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps, and participate in Educating/Mentoring other Advanced Support engineers.
  • Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
  • Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the products
  • Willing to perform On-call duties (24x7) shared with the other colleagues.

Technical requirements:

  • At least 2+ years of technical experience within the industry and/or proven customer support experience Globally, preferably within the IT (Hardware / Software) industry
  • Good working knowledge (Certificates are very welcome) of Windows Operating Systems, TCP/IP, Linux.
  • Experience with Networking and IP/SIP communication analysis
  • Strong Telephony background, Good IT skills in Computer Hardware and software troubleshooting, and task ownership from beginning to end.

Other Required Skills:

  •  Excellent communication and presentation skills in English.
  • Strong troubleshooting and problem-solving skills
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Self-motivated and directed, with keen attention to details
  • Team Player - ability to work well in a team-oriented, collaborative environment
  • Can handle stressful situations well.

This is a full-time role based out of Pune, India.

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